Last Updated: September 23, 2026
Hangzhou Ruiyi Machinery Technology Co., Ltd. (“RUIYI Machinery”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an inquiry, communicate with us, or provide information through our advertising and lead generation forms.
Information We Collect
We may collect personal and business information that you voluntarily provide to us, including:
- Name
- Company name
- Country or region
- Email address
- Telephone or WhatsApp number
- Product or machine requirements
- Product specifications and packaging requirements
- Information submitted through inquiry forms, Facebook or Instagram lead forms, WhatsApp, email, or other communication channels
We may also collect basic technical information when you visit our website, such as browser type, device information, IP address, pages visited, and website usage information through cookies or analytics technologies.
How We Use Your Information
We may use the information you provide to:
- Respond to your inquiries
- Recommend suitable machinery and packaging solutions
- Prepare quotations and technical proposals
- Contact you by email, telephone, or WhatsApp regarding your inquiry
- Arrange product testing or sample testing
- Provide technical and after-sales support
- Improve our website, products, services, and advertising
- Maintain business and customer communication records
- Comply with applicable legal and regulatory requirements
We only use your information for legitimate business purposes related to your inquiry, our products, services, and customer communication.
Facebook and Instagram Lead Ads
When you submit information through a Facebook or Instagram lead form, we may receive the information you choose to provide, such as your name, company name, email address, telephone number, WhatsApp number, country, and machine requirements.
We use this information to respond to your inquiry, recommend suitable equipment, provide quotations, and communicate with you regarding RUIYI Machinery products and services.
Your use of Facebook and Instagram is also subject to Meta’s own privacy policies and terms.
WhatsApp Communication
If you provide your WhatsApp number or choose to contact us through WhatsApp, we may use WhatsApp to communicate with you regarding your inquiry, machine requirements, quotations, product information, sample testing, orders, and related services.
You may ask us to stop contacting you through WhatsApp at any time.
Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, measure website performance, and support advertising and analytics.
You may manage or disable cookies through your browser settings where applicable.
How We Share Your Information
We do not sell your personal information.
We may share limited information with service providers or platforms that help us operate our website, communicate with customers, process inquiries, analyze website performance, or conduct advertising.
Information may also be disclosed when required by applicable law or to protect our legal rights.
Data Retention
We retain personal information only for as long as reasonably necessary to respond to inquiries, maintain business records, provide services, meet legal obligations, and support legitimate business purposes.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of personal information we hold about you.
You may also request that we stop using your information for certain communications.
To make a privacy-related request, please contact us using the details below.
Third-Party Services
Our website and communications may use or link to third-party services such as Facebook, Instagram, WhatsApp, analytics services, hosting providers, and other business tools.
These third parties may process information according to their own privacy policies. We encourage you to review their policies where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
The latest version will be published on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Hangzhou Ruiyi Machinery Technology Co., Ltd.
Email: ruiyi@ruiyimech.com
WhatsApp: +86 138 6815 9610
Website: www.ruiyimech.com